Order Policies

To place an order please contact us at  +1-613-484-7760

Monday - Sunday 9:00am- 9:00pm

OR

anytime at order@warriorcakes.com and we will respond at our earliest convenience.

please leave your phone number when ordering by e-mail. 

We also accept orders through our instagram and facebook, just shoot us a direct message!

We currently accept e-transfer and cash. Prices vary by design & ingredients. Flowers & additional features cost extra. Taxes are included in the prices as shown

Cookies, Muffins & Scones

Orders can be fulfilled with minimum 3 days notice.

Pickup will be arranged when placing your order

Occasion Cakes

Please order one (1) week prior to your event to ensure that we can complete your order.

Wedding Cakes

Warrior Cakes ties to accommodate all clients, however, wedding dates are subject to availability and often book far in advance. Please order a minimum 2 months prior to your event.

Delivery is available for wedding cake. The delivery fee will be assessed when you place your order 

view our delivery policies

Deposit

A 50% non-refundable deposit is required to secure your wedding date and confirm your order. If you have decided on a date and want to reserve it but have not decided on your final order, we take a $200 non-refundable deposit that will be applied once a cake decision has been made. Without this deposit, we cannot reserve your event date

Rentals

A $50 fully refundable deposit is required for stand rentals and $100 deposit for tower rentals. Equipment must be returned to us within three (3) days for your event in order to secure your deposit as they are often needed for other events and will need to be purchased and rush ordered if not retuned

Final Payments

All final payments are due two weeks prior to your event date

 

Refunds

Due to our schedule and custom designs and cost of ingredients, refunds are not offered. 

If your event is rescheduled, your deposit will be transferred to the new event date. This transfer is dependent upon availability

 

Rush order

Rush orders are available for all items and are subject to an additional fee

Client-Supplied Accessories

We incorporate any fabrics, stands, signage, candles, and/or any other accessories you wish to provide. In order to use them in the final design, we must receive them a minimum of one week prior to the order due date

Artistic License Disclaimer

Every cake is handmade by Becca and is subject to artistic interpretation. You may provide us with photographic inspiration for your order or make requests based on previous works.When selecting your design, please keep in mind that we specialize in sugar flowers and our use of fondant is limited. We reserve the right to make minor changes to the design if needed

Photographs

We photograph all of our products and reserve the right to use any photographs for display or promotional purposes without client compensation or permission.

Food Allergies

Please discuss any allergies or sensitivities with us at the time of placing your order

Serving Sizes

Wedding and occasion cakes are designed to serve the number of people specified when ordering. Wedding servings are based on a 1" x 2" x 4" slice & party servings are based on 1½" x 2" x 4" slice. We always provide venues with accurate cutting instructions to ensure that there are enough slices for everyone

Colour Matching

We make every effort to match our products colours to those of your event. In order to get as close as possible to your theme, please provide us with a colour swatch. We have a wide selection food-grade gel dyes, however, sometimes colours are difficult/impossible to match. Many factors such as heat & humidity affect the colours and colours have a tendency to darken with time. We endeavour to lessen colour changes by storing and transporting all of our products cooled and refrigerated but we cannot guarantee an exact colour match

Outdoor Events

Any products placed outside during an event has the possibility of melting or changing form due to weather conditions (heat, wind, rain, & humidity). We store and transport all of our products cooled and refrigerated and are not  for a products once they have been delivered or picked up

 

Pick-up

If you choose to pick up and transport your order to your venue, we are not liable or responsible damage once the order has been picked up. We recommend that cakes of  two (2) or more tiers are delivered to your venue by Warrior Cakes due to increased risk of damage during transport

view our delivery policies

40 Mulcaster Street, K7M 2V5

Kingston, Ontario 

Canada 

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